FAQs & Troubleshooting
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174 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2Where can I find the IP addresses of my computer and the printer?
- 3Using Web Based Management
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot print using a HSe cassette.
- 6Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I cannot establish a connection using Wireless Direct.
- 9How do I connect my printer via Wi-Fi®?
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot print using FLe tape and get an error message.
- 17Installing the software
- 18Where can I find the printer's network settings, such as IP address?
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 21What iOS mobile application can I use?
- 22I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How do I print multiple lines and how many lines can I print?
- 25What Android™ mobile application can I use?
- 26How do I transfer label templates with P-touch Transfer Express?
- 27Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 28I cannot connect my machine to the wireless network.
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 32I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 33Attaching the Keyboard LCD Unit
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 36Where can I find my Brother printer's serial number?
- 37Poor print quality when printing on narrow labels. (iPrint&Label)
- 38When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 39Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 40How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41Where can I download Brother iPrint&Label? (iPrint&Label)
- 42Printing is not possible. (P-touch Editor5.3 for Mac)
- 43How to open the Devices and Printers window
- 44I cannot print after updating the firmware or font data.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46What is P-touch Library?
- 47Can I use the app with my iPad? (iPrint&Label)
- 48How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 49Power Supply
- 50How to charge the rechargeable Li-ion battery