FAQs & Troubleshooting
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145 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3Where can I find my Brother printer's serial number?
- 4Where can I download the latest P-touch Editor for Mac?
- 5How do I transfer label or slip templates?
- 6What iOS mobile application can I use?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I cannot print using a HSe cassette.
- 9Printing is not possible. (USB connection)
- 10How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 11I cannot print large characters on the heat shrink tube HSe 3:1.
- 12How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14I cannot install the printer driver or print in Windows 11.
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 17What Android™ mobile application can I use?
- 18When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How do I type symbols?
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How do I set cut options and what features are they?
- 24How do I change the character size?
- 25Which brands of Ni-MH rechargeable batteries do you recommend?
- 26Can I directly operate my printer from a self-developed application software and print a label?
- 27How do I uninstall the printer driver?
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The tape got jammed or stuck in the printer.
- 32Can I use the app with my iPad? (iPrint&Label)
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 37How do I type an uppercase letter?
- 38I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 39Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 40How to create serialized labels (Pro Label Tool)
- 41How can I create a barcode label? (iPrint&Label)
- 42How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 43If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 44Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48Why doesn't my machine turn on when Power key is pressed?
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.
