FAQs & Troubleshooting
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131 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot print using a HSe cassette.
- 5Where can I find my Brother printer's serial number?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7What Android™ mobile application can I use?
- 8How do I transfer label or slip templates?
- 9What iOS mobile application can I use?
- 10How do I change the character size?
- 11Printing is not possible. (USB connection)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to identify your Operating System (OS) for Windows or Mac
- 15Printing is not possible. (P-touch Editor5.3 for Mac)
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17How do I type an uppercase letter?
- 18The tape does not cut well.
- 19How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 20The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 21How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 22I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 23The driver downloaded from the website cannot be installed.
- 24How to open the Devices and Printers window
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29How do I print multiple lines and how many lines can I print?
- 30How to create serialized labels (Pro Label Tool)
- 31How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 34Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 35How do I uninstall the printer driver?
- 36I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38How do I make a label with a barcode?
- 39How do I reset the machine to the default settings?
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41Can I use the app with my iPad? (iPrint&Label)
- 42How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 43How do I set cut options and what features are they?
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45How can I print using Portrait? (iPrint&Label)
- 46The fabric tape became detached after washing.
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48P-touch Editor crashes when I open it on my Mac.
- 49Open LBX files created in P-touch Editor in Pro Label Tool
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)