FAQs & Troubleshooting
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
How do I transfer label or slip templates?
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
Where can I download the latest P-touch Editor for Mac?
Where can I find my Brother printer's serial number?
How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
I cannot print using a HSe cassette.
What iOS mobile application can I use?
Printing is not possible. (USB connection)
What Android™ mobile application can I use?
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
How to identify your Operating System (OS) for Windows or Mac
The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
How do I type symbols?
Which brands of Ni-MH rechargeable batteries do you recommend?
I cannot save a file downloaded from the Brother support website (For Windows)
How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
How do I set cut options and what features are they?
The fabric tape became detached after washing.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
How do I reset the machine to the default settings?
How to create serialized labels (Pro Label Tool)
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
I want my printer to use less tape for each label. (P-touch Editor 5.x)
How do I change the character size?
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
Installing a CA certificate