FAQs & Troubleshooting
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114 Results
- 1I cannot print using a HSe cassette.
- 2Where can I download the latest P-touch Editor for Mac?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I print multiple lines and how many lines can I print?
- 5How do I type an uppercase letter?
- 6Where can I find my Brother printer's serial number?
- 7I get an error message and cannot update the firmware. (Windows 10 or later)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10How do I set tape margins and what features are they?
- 11How do I print vertically?
- 12Printing is not possible. (P-touch Editor5.3 for Mac)
- 13How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 14P-touch Editor crashes when I open it on my Mac.
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 19I cannot install the printer driver or print in Windows 11.
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 24Can I directly operate my printer from a self-developed application software and print a label?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 27(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 33What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 34How do I change the character size?
- 35How do I clear the display?
- 36How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 37Why does my machine display "Low Battery!" when I press the print key?
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40The tape got jammed or stuck in the printer.
- 41Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The top and base layers of the laminated tape are misaligned.
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 48When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 49When I press the print key, the power turns off.
- 50How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
