FAQs & Troubleshooting
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112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How do I set tape margins and what features are they?
- 3Where can I find my Brother printer's serial number?
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I type an uppercase letter?
- 6Where can I download the latest P-touch Editor for Mac?
- 7Which brands of Ni-MH rechargeable batteries do you recommend?
- 8I cannot print using a HSe cassette.
- 9I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15Can my printer use TZ/TZe tapes?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17Why does my machine display "Low Battery!" when I press the print key?
- 18I get an error message and cannot update the firmware. (Windows 10 or later)
- 19How do I uninstall the printer driver?
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21P-touch Editor crashes when I open it on my Mac.
- 22How do I reset the machine to the default settings?
- 23When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25The driver downloaded from the website cannot be installed.
- 26I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 27How to delete the registry information and files related to the printer driver
- 28How do I make a label with a barcode?
- 29How do I change the character size?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33How do I type symbols?
- 34(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 38Why doesn't my machine turn on when Power key is pressed?
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How do I print multiple lines and how many lines can I print?
- 42How do I clear the display?
- 43I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45The tape got jammed or stuck in the printer.
- 46The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 47Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 50How to identify your Operating System (OS) for Windows or Mac
