FAQs & Troubleshooting
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PT-E500
112 Results
1.
When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
2.
I cannot print using a HSe cassette.
3.
Where can I download the latest P-touch Editor for Mac?
4.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
5.
How do I set tape margins and what features are they?
6.
The tape does not cut well.
7.
Which brands of Ni-MH rechargeable batteries do you recommend?
8.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
9.
Printing is not possible. (USB connection)
10.
How do I type an uppercase letter?
11.
I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
12.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
13.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
How do I clear the display?
16.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
17.
Where can I find my Brother printer's serial number?
18.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
19.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
20.
How to identify your Operating System (OS) for Windows or Mac
21.
How do I print multiple lines and how many lines can I print?
22.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
23.
How do I change the character size?
24.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
25.
I want my printer to use less tape for each label. (P-touch Editor 5.x)
26.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
27.
The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
28.
When I press the print key, the power turns off.
29.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
30.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)