DS-920DW
FAQs & Troubleshooting |
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- 103/21/2024Cannot find the scanner (Error Code 2019: Initialization Failed)
- 210/15/2018I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 310/15/2018I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 410/15/2018OCR feature does not work.
- 510/15/2018My computer does not recognize the scanner when it is connected via the USB cable.
- 610/15/2018When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 704/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 802/20/2014Cannot scan documents using the control panel (For Macintosh)
- 902/20/2014Cannot scan documents using the control panel (For Windows)
- 1009/11/2013Duplex scanning cannot be performed.
- 1106/24/2013My computer cannot access the SD card via the Micro USB Cable.
- 1206/24/2013Cannot use my scanner connection the USB hub.
- 1306/24/2013My scanner is connected but it will not feed my document or do anything else.