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DS-920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

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13 Results

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  • 1
    03/21/2024
    Cannot find the scanner (Error Code 2019: Initialization Failed)
  • 2
    10/15/2018
    I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
  • 3
    10/15/2018
    I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
  • 4
    10/15/2018
    OCR feature does not work.
  • 5
    10/15/2018
    My computer does not recognize the scanner when it is connected via the USB cable.
  • 6
    10/15/2018
    When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
  • 7
    04/07/2017
    I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
  • 8
    02/20/2014
    Cannot scan documents using the control panel (For Macintosh)  
  • 9
    02/20/2014
    Cannot scan documents using the control panel (For Windows)  
  • 10
    09/11/2013
    Duplex scanning cannot be performed.
  • 11
    06/24/2013
    My computer cannot access the SD card via the Micro USB Cable.
  • 12
    06/24/2013
    Cannot use my scanner connection the USB hub.
  • 13
    06/24/2013
    My scanner is connected but it will not feed my document or do anything else.
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