FAQs & Troubleshooting
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89 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5OCR feature does not work.
- 6Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 7Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 8How to identify your Operating System (OS).
- 9Error Code: E03
- 10My scanner is connected but it will not feed my document or do anything else.
- 11When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 12Change the image settings. (Using DSmobileCapture)
- 13The file size is too large.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Paper suitable for scanning
- 19When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 20Calibrate your scanner.
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from or scan to Android™ Smartphone?
- 23Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 24Loading the Carrier Sheet.
- 25The scan speed is too slow.
- 26Uninstall the scanner driver (Windows).
- 27Important points for specifying the scan area (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29Cannot use my scanner connection the USB hub.
- 30Change the paper settings. (Using DSmobileCapture)
- 31Operation system return error
- 32I do not have or lost the black and white calibration sheet.
- 33Uninstall the scanner drivers (OS X 10.10 or greater).
- 34Install PaperPort™ 12SE onto Windows 10.
- 35Uninstall the Button Manager (Windows).
- 36I cannot install the scanner drivers.
- 37My computer cannot access the SD card via the Micro USB Cable.
- 38Error Code: E05
- 39No paper in the manual document feeder.
- 40Command List of brscan. (Linux)
- 41My scanned image is missing.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Pre-Required Procedures (Linux)
- 45Cannot scan documents using the control panel (For Windows)
- 46I set the auto power off to ON but my scanner does not turn off automatically.
- 47Error Code: E19
- 48My scanner gets warm.
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.