FAQs & Troubleshooting
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48 Results
- 1How to identify your Operating System (OS).
- 2Load Documents
- 3Update the Driver or Firmware for your Brother machine
- 4Acceptable Documents
- 5Scanning and Other Problems
- 6Load Non-standard Size Document
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8(Video) Clean the Scanner and Rollers
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 14What is Remote Setup?
- 15Install your Brother machine's software from Full Driver Package. (Windows)
- 16Uninstall the Brother Software and Drivers (Windows)
- 17Load a Plastic Card
- 18Open the Control Panel (For Windows)
- 19Document Jam
- 20Change the General Settings Using Remote Setup
- 21Clean the Scanner and Rollers
- 22When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Calibrate Your Brother Machine
- 25Reset Your Brother Machine
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27(Video) Calibrate Your Brother Machine
- 28I do not have or lost the black and white calibration sheet.
- 29Uninstall the drivers. (macOS 10.14 - macOS 12)
- 30Load Standard Size Document
- 31I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 32Important points for specifying the scan area (Linux)
- 33Uninstall the scanner driver. (Linux)
- 34Set Up the Brother Machine Using Remote Setup (Mac)
- 35Scan a document longer than 37.5 cm (14.76 inches).
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Error and Maintenance Indications
- 38Configure the Scan to Email Feature (Linux)
- 39Change the brscan5 scan settings using XSane (Linux)
- 40Command List of brscan. (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42Set Up the Brother Machine Using Remote Setup (Windows)
- 43Check the firmware version.
- 44Printing/ Scanning with a mobile device
- 45Uninstall the drivers. (macOS 13 or greater)
- 46Check the Serial Number
- 47Scan using XSane or GIMP (Linux)
- 48Delete a network scanner entry. (Linux)