FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3(Video) Replace the Toner Cartridge
- 4What is Brother iPrint&Scan?
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10(Video) Unpack your Brother machine
- 11I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 12Copy on Both Sides of the Paper (2-sided Copy)
- 13Paper is Jammed inside the Machine
- 14Paper is Jammed in the Back of the Machine
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16(Video) Connect telephone line and power cords
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18What driver package format is supported by my Linux distribution?
- 19Paper is Jammed in the Paper Tray
- 20Easy Scan to E-mail
- 21How to identify your Operating System (OS).
- 22Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 23The printer status is Offline or Paused.
- 24Paper is Jammed in the MP tray
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Restrict the functions available on your Brother machine and the number of prints.
- 30Add your Brother machine with AirPrint (macOS)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Toner Low or Prepare New Toner Cartridge
- 38Drum End Soon
- 39What is the difference between the toner cartridge and the drum unit?
- 40I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 41Print on Both Sides of the Paper (Windows®)
- 42Load Paper in the Multi‑purpose Tray (MP Tray)
- 43What kind of envelopes and labels are recommended for printing?
- 44Paper is Jammed in the 2-sided Tray
- 45Curled or wavy
- 46What can happen if the wrong paper is used in your machine.
- 47Image skewed
- 48White spots or black spots at 94 mm (3.7 in.) intervals
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What is the recommended paper?