FAQs & Troubleshooting
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307 Results
- 1What is Brother iPrint&Scan?
- 2(Video) Load A4/Letter paper
- 3Replace Drum
- 4Copy on Both Sides of the Paper (2-sided Copy)
- 5(Video) Replace the Toner Cartridge
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7Paper is Jammed in the MP tray
- 8Restrict the functions available on your Brother machine and the number of prints.
- 9Print both sides of paper or a booklet automatically
- 10My Brother machine is unresponsive.
- 11Print on Both Sides of the Paper (Macintosh)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13How to identify your Operating System (OS).
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Easy Scan to E-mail
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18Install the optional lower tray
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20(Video) Unpack your Brother machine
- 21(Video) Connect telephone line and power cords
- 22Set the Date and Time Using Web Based Management
- 23Load and Print on Envelopes Using the MP Tray
- 24(Video) Set up your Brother machine
- 25Paper is Jammed in the 2-sided Tray
- 26Check the remaining ink or toner level (Linux)
- 27Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)
- 28Load Thick Paper in the Paper Tray
- 29Toner Low or Prepare New Toner Cartridge
- 30Black lines down the page
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Use Universal Print (Windows)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Print on Both Sides of the Paper (Windows®)
- 36Printing/ Scanning with a mobile device
- 37What is Brother Web Connect?
- 38I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 41Clean the Drum Unit
- 42Export the Self-signed Certificate
- 43Clean the Machine
- 44Update the Driver or Firmware for your Brother machine
- 45Configure the Store Print Log to Network Settings Using Web Based Management
- 46Send an Email with User Authentication
- 47Load and Print Thick Paper and Labels Using the MP Tray
- 48Media Type Mismatch or Media Mismatch
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What is AirPrint?