FAQs & Troubleshooting
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301 Results
- 51I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 52Restrict the functions available on your Brother machine and the number of prints.
- 53Reduce Printing Noise
- 54Change the printer driver settings (Windows/macOS)
- 55Scan multiple pages into one file instead of each scan being saved as a separate file.
- 56I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 57Install the optional lower tray
- 58Clean the Drum Unit
- 59I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 60Add your Brother machine with AirPrint (macOS)
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 63How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 64Print on Both Sides of the Paper (Macintosh)
- 65What kind of envelopes and labels are recommended for printing?
- 66Printing/ Scanning with a mobile device
- 67Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 68When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 69I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 70What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 71Toner Low or Prepare New Toner Cartridge
- 72I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 73How to use Driver Deployment Wizard(only available for Windows)
- 74Reset the Drum Counter
- 75I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 76Send or Receive an Email Securely Using SSL TLS
- 77Load and Print Thick Paper and Labels Using the MP Tray
- 78Send Scanned Data to an Email Server
- 79Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 80I cannot find some option in the Printing preferences. (For Windows)
- 81Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 82I cannot print from my computer via USB.
- 832-sided Disable or 2-sided Disabled
- 84I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 85Black lines down the page
- 86What is the default password for my Brother machine?
- 87Clean the Machine
- 88I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 89Remove Small Scraps of Paper Jammed in the ADF
- 90Enlarge or Reduce Copied Images
- 91Clean the Corona Wire
- 92My printer takes a long time to start printing when using Airprint. (iOS 16)
- 93I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 94Configure and use the Scan Key Tool (Linux)
- 95Update the Driver or Firmware for your Brother machine
- 96I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 97Set up a Scan to SharePoint® Profile
- 98Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray
- 99What is Storage PC Print Data using Active Directory®? (Windows)
- 100Protect your Brother machine against unauthorised access over the network