FAQs & Troubleshooting
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304 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Replace the Toner Cartridge
- 6Easy Scan to E-mail
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Load Thick Paper in the Paper Tray
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Set up a Scan to Network Profile
- 18Smudges on printed pages (Poor fixing)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20(Video) Unpack your Brother machine
- 21Paper is Jammed in the 2-sided Tray
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Print on Both Sides of the Paper (Windows®)
- 24Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Paper is Jammed in the Back of the Machine
- 26White lines, bands or ribbing across the page
- 27Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray
- 28Send or Receive an Email Securely Using SSL TLS
- 29Drum !
- 30What can happen if the wrong paper is used in your machine.
- 31What driver package format is supported by my Linux distribution?
- 32Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 33Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 34Paper is Jammed inside the Machine
- 35Image skewed
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Black toner marks across the page
- 38I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Document Jam
- 42Envelope creases
- 43White lines down the page
- 44Hollow print
- 45After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 46What is Brother iPrint&Scan?
- 47How to identify your Operating System (OS).
- 48Faint
- 49Black lines down the page
- 50I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.