FAQs & Troubleshooting
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301 Results
- 1Replace Drum
- 2Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3(Video) Load A4/Letter paper
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5(Video) Replace the Toner Cartridge
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8The printer status is Offline or Paused.
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10Easy Scan to E-mail
- 11Faint
- 12Image skewed
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14How to identify your Operating System (OS).
- 15Document Jam
- 16Where can I find my Brother machine's serial number?
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18What is Brother iPrint&Scan?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20(Video) Set up your Brother machine
- 21Curled or wavy
- 22Wrinkles or creases
- 23Configure LDAP Authentication Using Web Based Management
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Black toner marks across the page
- 26Update the Driver or Firmware for your Brother machine
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28Send or Receive an Email Securely Using SSL TLS
- 29Smudges on printed pages (Poor fixing)
- 30Gray background
- 31Install the optional lower tray
- 32Hollow print
- 33Black lines down the page
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36(Video) Unpack your Brother machine
- 37(Video) Connect telephone line and power cords
- 38"Offline" appears on the Status Monitor.
- 39What is Brother Web Connect?
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Drum !
- 42Paper is Jammed inside the Machine
- 43White lines, bands or ribbing across the page
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Set up a Scan to Network Profile
- 46What can happen if the wrong paper is used in your machine.
- 47Print as a Poster (Windows®)
- 48Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 49Paper is Jammed in the Back of the Machine
- 50Secure Print (Windows®)