FAQs & Troubleshooting
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231 Results
- 1(Video) Load paper (Legal)
- 2(Video) Load A4/Letter paper
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4(Video) Replace Toner
- 5Replace Drum
- 6Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Jam Rear (With Video Instructions)
- 9Jam 2-sided
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Print both sides of paper or a booklet automatically
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Load paper in the paper tray
- 15"Offline" appears on the Status Monitor.
- 16Set up your Brother machine on a wireless network.
- 17(Video) Set up your Brother machine
- 18Jam Tray (With Video Instructions)
- 19Add your Brother machine with AirPrint (macOS)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The printer status is Offline or Paused.
- 23Jam Inside (With Video Instructions)
- 24Print on envelopes, labels, or thick paper from the manual feed slot.
- 25Toner Low or Prepare New Toner Cartridge
- 26(Video) Connect telephone line and power cords
- 27I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 28How to identify your Operating System (OS).
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Can I print from or scan to Android™ Smartphone?
- 31Toner specks
- 32What can happen if the wrong paper is used in your machine.
- 33(Video) Unpack your Brother machine
- 34What kind of envelopes and labels are recommended for printing?
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36What is the recommended paper?
- 37Print Unable or Print Unable XX
- 38Turn the Toner Save Mode on or off.
- 39(Video) Update the Driver or Firmware for your Brother machine
- 40What is Brother iPrint&Scan?
- 41Drum !
- 42Drum End Soon
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Curled or wavy
- 45What is Toner Continue Mode?
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50Delete print jobs from the print queue.