FAQs & Troubleshooting
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231 Results
- 1(Video) Load paper (Legal)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3(Video) Load A4/Letter paper
- 4(Video) Replace Toner
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8The printer status is Offline or Paused.
- 9Jam Rear (With Video Instructions)
- 10Replace Drum
- 11What is Brother iPrint&Scan?
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Print both sides of paper or a booklet automatically
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Add your Brother machine with AirPrint (macOS)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Jam Tray (With Video Instructions)
- 28Set up your Brother machine on a wireless network.
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30Toner Low or Prepare New Toner Cartridge
- 31(Video) Connect telephone line and power cords
- 32"Offline" appears on the Status Monitor.
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34How to identify your Operating System (OS).
- 35Can I print from or scan to Android™ Smartphone?
- 36Jam Inside (With Video Instructions)
- 37Print on envelopes, labels, or thick paper from the manual feed slot.
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Load paper in the paper tray
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What is the recommended paper?
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Manual Feed
- 44(Video) Unpack your Brother machine
- 45Jam 2-sided
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47(Video) Set up your Brother machine
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Wrinkles or creases