FAQs & Troubleshooting
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298 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 6Jam Inside
- 7Can I print from or scan to Android™ Smartphone?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Replace Drum
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14What is Brother iPrint&Scan?
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Jam Rear
- 17Jam Tray 1 / Jam Tray 2
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Replace Toner
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Jam MP Tray
- 24Curled or wavy
- 25Wrinkles or creases
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Jam Duplex
- 30Replace PF Kit xx
- 31The printer status is Offline or Paused.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 35Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Replace Fuser
- 39I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 40Add your Brother machine with AirPrint (macOS)
- 41Configure and use the Scan to Network feature (For Windows)
- 42White spots or black spots at 3.7 in. (94 mm) intervals
- 43Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 44Document Jam
- 45Page skewed
- 46What driver package format is supported by my Linux distribution?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Printing/ Scanning with a mobile device
- 49Replace Laser
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.