FAQs & Troubleshooting
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218 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7How do I clear the message "Document Jam" from the display?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10What driver package format is supported by my Linux distribution?
- 11My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 12I'm using Macintosh. What is the PreScan option used for?
- 13How do I clear the message "No Paper" from the display?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15I'm using Macintosh®. What are the settings in the Scanner window used for?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18How do I print an envelope from my computer?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 21How do I improve the copy quality?
- 22Delete print jobs from the print queue.
- 23How do I clear the message "Check Paper Size" from the display?
- 24How do I install the Optional Tray Unit?
- 25Protect your Brother machine against unauthorised access over the network
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows/macOS)
- 28I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32How do I clear the message "Paper Jam Back" from the LCD display?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 42How do I clear the message "Paper Jam Inside" from the LCD display?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45The printer status is Offline or Paused.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50How do I install additional memory?