FAQs & Troubleshooting
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290 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Where is the USB port on the machine?
- 6How to identify your Operating System (OS).
- 7Paper Jam
- 8Can I print from or scan to Android™ Smartphone?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The printer status is Offline or Paused.
- 12How do I load envelopes into my machine?
- 13Replace Ink
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15What driver package format is supported by my Linux distribution?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Scan and save a document in PDF format (Scan to File)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29Wireless Setup Assistant
- 30Print the Network Configuration List
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How do I factory reset the network settings?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.