FAQs & Troubleshooting
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290 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Where is the USB port on the machine?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Paper Jam
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The printer status is Offline or Paused.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19How do I load envelopes into my machine?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Scan and save a document in PDF format (Scan to File)
- 23Replace Ink
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37When I print, the pages are smudged with ink. What should I do?
- 38How do I factory reset the network settings?
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42My printed documents are missing colors.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)