FAQs & Troubleshooting
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294 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6What is Brother iPrint&Scan?
- 7How to identify your Operating System (OS).
- 8Where is the USB port on the machine?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Paper Jam
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18The printer status is Offline or Paused.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Replace Ink
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23What driver package format is supported by my Linux distribution?
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29My printed documents are missing black.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37When I print, the pages are smudged with ink. What should I do?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39What is the BRAdmin Professional software used for?
- 40How do I load envelopes into my machine?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot install the printer driver or print in Windows 11.
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Wireless Setup Assistant
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".