FAQs & Troubleshooting
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290 Results
- 51I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 52When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 53I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 54I still receive the error message "Paper Jam" after I removed the jammed paper.
- 55What is the BRAdmin Professional software used for?
- 56My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 57Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59Scan from the Brother iPrint&Scan application using Windows Phone.
- 60Is my Brother machine compatible with Windows Vista?
- 61When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 62When I print, the pages are smudged with ink. What should I do?
- 63What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 64Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 65I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 66Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 67I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 68I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 69I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 70Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 71Can I use AirPrint with my Brother machine?
- 72Change the printer driver settings (Windows/macOS)
- 73Which E-mail packages are compatible with ControlCenter3?
- 74My printed documents are missing colors.
- 75When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 76Protect your Brother machine against unauthorised access over the network
- 77Delete print jobs from the print queue.
- 78Download a file from the "Downloads" section and save it to Windows 8 computer.
- 79Locate files scanned with ControlCenter2 (For Macintosh)
- 80The edge of glossy paper is smudged.
- 81Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 82I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 83When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 84When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 85Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Print a web page from iPrint&Scan when using an Android™ mobile device.
- 87Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 88I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 89When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 90Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 91"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 92When I scan a document using ControlCenter, the scanned file size is too big.
- 93When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 94I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 95Can third party ink be used to refill the ink cartridges?
- 96I'm using Macintosh. What is the PreScan option used for?
- 97Scan using XSane or GIMP (Linux)
- 98The downloaded driver's name is different from my machine's name. (Linux)
- 99I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 100Uninstall the drivers. (Mac OS X 10.5)