FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3What driver package format is supported by my Linux distribution?
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7How do I load paper?
- 8How do I clear the message "No Paper Fed" from the display?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Glossy Paper does not feed correctly. What can I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I know which side up my photo paper should be in the tray?
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 17How do I clear the message "PAPER JAM" from the display?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19Is there a way to view how much ink is remaining?
- 20How to identify your Operating System (OS).
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23How do I clear Machine Error 46?
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 26Scan a document from a Windows Vista application
- 27Uninstall Scan-key-tool. (Linux)
- 28Where can I find my Brother machine's serial number?
- 29When I print images, the quality is not good (Linux)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31Large characters are printed incorrectly. (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Delete print jobs from the print queue.
- 36Open the Control Panel (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 43I cannot feed the paper from the Photo Paper Tray.
- 44When printing from my Apple Mac OS X, the print is coming out mirrored.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47When I print, the pages are smudged with ink. What should I do?
- 48The keys on the control panel do not respond.
- 49I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)