FAQs & Troubleshooting
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214 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Paper Jam
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5What driver package format is supported by my Linux distribution?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I load envelopes into my machine?
- 9Change the printer driver settings (Windows/macOS)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace Ink
- 13"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16The printer status is Offline or Paused.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21How do I know which side up my photo paper should be in the tray?
- 22Cleaning the print head.
- 23How to identify your Operating System (OS).
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26Which E-mail packages are compatible with ControlCenter3?
- 27I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Set the date and time
- 30When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35How do I clear the message "Cannot Detect" from the display?
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40My printed documents are missing black.
- 41Where is the USB port on the machine?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44I cannot print from my computer via USB.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Scan a document from a Windows Vista application
- 47Improve poor print quality.
- 48Can I adjust the Sleep Mode setting?
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Configure the Scan to Email Feature (Linux)