FAQs & Troubleshooting
Popular |
169 Results
- 1Where can I find the serial number for my unit?
- 2I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How to identify your Operating System (OS).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Can I print from or scan to Android™ Smartphone?
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10What driver package format is supported by my Linux distribution?
- 11Change the printer driver settings (Windows/macOS)
- 12Delete print jobs from the print queue.
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 15The printer status is Offline or Paused.
- 16How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 17Functions supported in the Windows 7 built-in drivers
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Windows 10 Support Information
- 24Firewall port requirements of the Scan Key Tool (Linux)
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The paper is skewed when it's printed.
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31The machine does not print anything.
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Configure the Scan to Email Feature (Linux)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Windows 7 Support Information
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 40When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42I cannot print from my computer via USB.
- 43When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 44Uninstall Scan-key-tool. (Linux)
- 45Pre-Required Procedures (Linux)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47My Brother machine misfeeds paper.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50Can I use non-Brother or third party supplies with the Brother machine?