FAQs & Troubleshooting
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167 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Delete print jobs from the print queue.
- 9Functions supported in the Windows 7 built-in drivers
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12Pre-Required Procedures (Linux)
- 13The paper is skewed when it's printed.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The printer status is Offline or Paused.
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 19I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21What driver package format is supported by my Linux distribution?
- 22Open the Control Panel (For Windows)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25Change the printer driver settings (Windows/macOS)
- 26Is my Brother machine compatible with third party print servers?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 32Scan a document in Windows 8 and Windows 10.
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Vertical streaks appear in my copies.
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Print command (cupswrapper) (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38What is the difference between the toner cartridge and the drum unit?
- 39How to identify your Operating System (OS).
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Scan a document from a Windows Vista application
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43The machine does not print anything.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 48What can happen if the wrong paper is used in your machine.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?