FAQs & Troubleshooting
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208 Results
- 51The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 52The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 53The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 54Scan multiple pages into one file instead of each scan being saved as a separate file.
- 55I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 56I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 57I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 58I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 59I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 60I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 61What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 62Which E-mail packages are compatible with ControlCenter3?
- 63Can third party ink be used to refill the ink cartridges?
- 64When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 65Scan a document using "Scanner and Camera Wizard" in Windows XP
- 66Scan an image and insert it in a Windows XP application
- 67When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 68What kind of Media Adapter can I use?
- 69When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 70I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 71Improve poor print quality.
- 72How do I replace the Ink Cartridge?
- 73When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 74The LCD displays an error code (number). What does it mean?
- 75I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 76I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 77When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 78I'm using Macintosh. What is the PreScan option used for?
- 79I'm unable to access the memory (media) card in the media slot. What can I do?
- 80I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 81Configure the Scan to Email Feature (Linux)
- 82Cannot print after a Windows 10 update (June 2020)
- 83I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 84I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 85The driver installation finished successfully but I cannot print. (Linux)
- 86I installed scan-key-tool, but it does not work. (Linux)
- 87When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 88Delete a network scanner entry. (Linux)
- 89I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 90All print jobs are aborted and nothing is printed. (Linux)
- 91I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 92Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 95When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 96How do I clear the message "No Paper Fed" from the display?
- 97I cannot pull the paper tray out of my machine. What can I do?
- 98Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 99In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 100Scan a document in OS X 10.8/macOS 10.12 - 10.15.