FAQs & Troubleshooting
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205 Results
- 51When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 54One or more of my colors are not printing (blank). What can I do?
- 55Open the Control Panel (For Windows)
- 56When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 57Improve poor print quality.
- 58Uninstall the drivers (Windows)
- 59Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 60Scan a document using "Scanner and Camera Wizard" in Windows XP
- 61Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 62I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 63The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 64When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 65Can third party ink be used to refill the ink cartridges?
- 66Scan a document in Windows 8 and Windows 10.
- 67How do I replace the Ink Cartridge?
- 68What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 69Uninstall the drivers. (Mac OS X 10.5)
- 70Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 71When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 72I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 73I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 74Pre-Required Procedures (Linux)
- 75I cannot print from my computer via USB.
- 76Can I print using only the black ink cartridge when the Color cartridges have run out?
- 77In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 78When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 79When I print, the pages are smudged with ink. What should I do?
- 80Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 81Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 82Images of the thumbnail page from the media (memory) card won't print.
- 83Configure and use the Scan Key Tool (Linux)
- 84I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 85Windows 10 Support Information
- 86Is my Brother machine compatible with third party print servers?
- 87Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 88My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 89When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 90Scan an image and insert it in a Windows XP application
- 91I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 92Check the firmware version.
- 93"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 94Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 95When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 96How do I start ControlCenter3?
- 97Change the user interface of ControlCenter3
- 98Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 99What kind of Media Adapter can I use?
- 100How do I print envelopes?