FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5What driver package format is supported by my Linux distribution?
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I know which side up my photo paper should be in the tray?
- 9Why can't I print when an ink cartridge is empty?
- 10How do I load 10 x 15 Glossy paper into my machine?
- 11How do I clear Machine Error 46?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 13When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How to identify your Operating System (OS).
- 18Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Where is the USB port on the machine?
- 23Is there a way to view how much ink is remaining?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Delete print jobs from the print queue.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The printer status is Offline or Paused.
- 35I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 36Which E-mail packages are compatible with ControlCenter3?
- 37How do I clear the message "PAPER JAM" from the display?
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Change the printer driver settings (Windows/macOS)
- 41The LCD displays an error code (number). What does it mean?
- 42The edge of glossy paper is smudged.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50One or more of my colors are not printing (blank). What can I do?