FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8How to identify your Operating System (OS).
- 9Why can't I print when an ink cartridge is empty?
- 10Pre-Required Procedures (Linux)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The edge of glossy paper is smudged.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17How do I clear the message "PAPER JAM" from the display?
- 18How do I load paper?
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot print from my computer via USB.
- 23How do I know which side up my photo paper should be in the tray?
- 24Is there a way to view how much ink is remaining?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 27Uninstall the scanner driver. (Linux)
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29Print command (cupswrapper) (Linux)
- 30I am unable to print from a client PC to a printer on a print server. (Linux)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 41What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 42Can third party ink be used to refill the ink cartridges?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Scan a document using "Scanner and Camera Wizard" in Windows XP
- 46Scan an image and insert it in a Windows XP application
- 47Where is the USB port on the machine?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?