FAQs & Troubleshooting
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49 Results
- 1Scanning and Other Problems
- 2Install PaperPort™ 12SE / 14SE (Windows)
- 3Check the Serial Number
- 4Reset Your Brother Machine
- 5How to identify your Operating System (OS).
- 6Set Up the Brother Machine Using Remote Setup (Windows®)
- 7Reset the Usage Counters
- 8Save Scanned Documents on Your Computer
- 9Clean the Scanner and Rollers
- 10Error and Maintenance Indications
- 11Acceptable Documents
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Document Jam
- 16Update the Driver or Firmware for your Brother machine
- 17Load Receipts, Clippings, Photos, and Other Documents
- 18Load Documents Longer than Standard Size
- 19Load Business Cards
- 20Load Documents
- 21Open the Control Panel (For Windows)
- 22Load a Plastic Card
- 23Replace the Brake Roller
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Uninstall the scanner driver. (Linux)
- 28Load Standard Size Documents
- 29Service Call Indications
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Check the firmware version.
- 32Replace the Pick Up Roller
- 33What driver package format is supported by my Linux distribution?
- 34Set Up the Brother Machine Using Remote Setup (Mac)
- 35Open the "Scanners and Cameras" and Properties.
- 36Printing/ Scanning with a mobile device
- 37Uninstall the driver (OS X 10.10 or greater).
- 38Pre-Required Procedures (Linux)
- 39Change the General Settings Using Remote Setup
- 40Check Supplies Replacement Cycle
- 41My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 42Configure the Scan to Email Feature (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 45Scan using XSane or GIMP (Linux)
- 46Command List of brscan. (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Load Non-standard Size Documents