FAQs & Troubleshooting
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50 Results
- 1Scanning and Other Problems
- 2Install PaperPort™ 12SE / 14SE (Windows)
- 3Save Scanned Documents on Your Computer
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Load Non-standard Size Documents
- 7Reset the Usage Counters
- 8Check the Serial Number
- 9Reset Your Brother Machine
- 10Document Jam
- 11Load Standard Size Documents
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Load Receipts, Clippings, Photos, and Other Documents
- 14Clean the Scanner and Rollers
- 15Load Documents
- 16Set Up the Brother Machine Using Remote Setup (Windows®)
- 17Error and Maintenance Indications
- 18Acceptable Documents
- 19Load Business Cards
- 20Load Documents Longer than Standard Size
- 21Replace the Pick Up Roller
- 22The scanning speed is slow when scanning from my machine. (Windows)
- 23What driver package format is supported by my Linux distribution?
- 24Load a Plastic Card
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Update the Driver or Firmware for your Brother machine
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Replace the Brake Roller
- 29Uninstall the scanner driver. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Uninstall the driver (OS X 10.10 or greater).
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 34Printing/ Scanning with a mobile device
- 35Open the Control Panel (For Windows)
- 36Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 37Service Call Indications
- 38Change the General Settings Using Remote Setup
- 39Open the "Scanners and Cameras" and Properties.
- 40Uninstall Scan-key-tool. (Linux)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Configure the Scan to Email Feature (Linux)
- 43Scan using XSane or GIMP (Linux)
- 44Pre-Required Procedures (Linux)
- 45Set Up the Brother Machine Using Remote Setup (Mac)
- 46Delete a network scanner entry. (Linux)
- 47Check the firmware version.
- 48Command List of brscan. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Check Supplies Replacement Cycle