FAQs & Troubleshooting
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70 Results
- 1Duplex (two-sided) scan
- 2Replace Roller
- 3Replace Pad
- 4Replace Parts
- 5Multifeed
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Out of Memory
- 8Document Jam
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11Configuring frequently-used scan settings on your computer.
- 12Paper suitable for scanning
- 13Cover is Open
- 14Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18What do the LED indications mean?
- 19I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 20Clean the scanner
- 21My Brother machine sound level is high while scanning documents.
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25Scan Unable
- 26Can I scan to an Android™ Smartphone?
- 27Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31What driver package format is supported by my Linux distribution?
- 32Changing scan settings in ControlCenter.
- 33Unusable Device
- 34Configure the Scan to Email Feature (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Windows 10 Support Information
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38Uninstall the Brother Software and Drivers (Windows)
- 39Install PaperPort™ 12SE onto Windows 10.
- 40Clean the Separation Pad
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 43Scan a document in Windows 8 and Windows 10.
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 47What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 48Check the firmware version.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the "Scanners and Cameras" and Properties.