FAQs & Troubleshooting
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70 Results
- 1Multifeed
- 2Duplex (two-sided) scan
- 3Document Jam
- 4Replace Roller
- 5Out of Memory
- 6Replace Pad
- 7How to identify your Operating System (OS).
- 8Replace Parts
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Paper suitable for scanning
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13Changing scan settings in ControlCenter.
- 14Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16What do the LED indications mean?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 19Unusable Device
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Download and install the ADS scanner driver (Full Driver & Software Package) for Windows via USB connection
- 22Clean the scanner
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24My Brother machine sound level is high while scanning documents.
- 25Uninstall Scan-key-tool. (Linux)
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Configuring frequently-used scan settings on your computer.
- 28Open the Control Panel (For Windows)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 31Can I scan to an Android™ Smartphone?
- 32Cover is Open
- 33Check the firmware version.
- 34Clean the Separation Pad
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Scan a document in Windows 8 and Windows 10.
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 39A horizontal line appears at the top of the scanned image.
- 40Scan Unable
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Install PaperPort™ 12SE onto Windows 10.
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Open the "Scanners and Cameras" and Properties.
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Clean the Pick-up Roller
- 47Uninstall the Brother Software and Drivers (Windows)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50I cannot install the Brother printer driver (macOS 10.15 or earlier)