FAQs & Troubleshooting
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42 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
- 2How to identify your Operating System (OS).
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4What is the default password for my Brother machine?
- 5What is Power PDF?
- 6What driver package format is supported by my Linux distribution?
- 7Where can I download Brother iPrint&Scan application for Mac?
- 8Update the Driver or Firmware for your Brother machine
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The LCD displays an error code when I use Web icon (Brother Web Connect).
- 12Check the firmware version.
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14What is the default password for my BRAdmin, Remote Setup or Web Based Management?
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 17Set up your Brother machine on a wireless network. (Windows/macOS)
- 18Discover the MAC address of the Brother network card
- 19I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 20My PC does not have a USB port or the USB cable and USB port shape are different.
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Configure the Scan to Email Feature (Linux)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Uninstall the Brother Software and Drivers (Windows)
- 25I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Change the brscan5 scan settings using XSane (Linux)
- 29Important points for specifying the scan area (Linux)
- 30Check your machine's IP Address or Node Name
- 31Install the Output Tray
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33Command List of brscan. (Linux)
- 34Delete a network scanner entry. (Linux)
- 35Your Brother Machine Cannot Scan over the Network *
- 36Wireless LAN Error Codes *
- 37Access Web Based Management *
- 38Card Jam *
- 39Replace the Pick Up Roller *
- 40Replace the Separation Pad *
- 41Important points you need to confirm before configuring your Brother machine for a wireless network.
- 42Reset the Network Settings to Factory Default *
