FAQs & Troubleshooting
Latest |
109 Results
- 111/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 202/15/2023Configuring frequently-used scan settings on your computer.
- 302/15/2023Can not scan a long document.
- 412/13/2022How to identify your Operating System (OS).
- 511/07/2022No Profile set
- 609/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 708/22/2022Configure the Scan to Email Feature (Linux)
- 808/03/2022How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1004/13/2022Uninstall the Brother Software and Drivers (Windows)
- 1103/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1211/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1311/10/2021Open the Control Panel (For Windows)
- 1410/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1510/15/2020Install PaperPort™ 12SE onto Windows 10.
- 1610/15/2020Install Presto!® BizCard® onto Windows 10.
- 1709/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1807/06/2020Scan using XSane or GIMP (Linux)
- 1907/06/2020Important points for specifying the scan area (Linux)
- 2007/06/2020What driver package format is supported by my Linux distribution?
- 2106/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2204/06/2020Delete a network scanner entry. (Linux)
- 2310/30/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 2410/29/2019Pre-Required Procedures (Linux)
- 2503/21/2019Printing/ Scanning with a mobile device
- 2603/21/2019Check your machine's IP Address or Node Name
- 2703/07/2019What is Brother iPrint&Scan?
- 2801/29/2019Command List of brscan. (Linux)
- 2901/29/2019Uninstall the scanner driver. (Linux)
- 3001/29/2019Uninstall Scan-key-tool. (Linux)
- 3112/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3209/19/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3303/05/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3409/08/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 3504/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3609/08/2016Setting up the Web icon (Brother Web Connect) function.
- 3707/15/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3806/13/2016Other Error (Other Error)
- 3904/28/2016What is Brother Web Connect?
- 4003/25/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4103/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4203/25/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4303/25/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4403/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4503/25/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 4603/25/2016Can I print from or scan to Android™ Smartphone?
- 4702/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4801/06/2016Windows 10 Support Information
- 4911/18/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 5009/10/2015Load Documents