FAQs & Troubleshooting
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54 Results
- 1Scanning and Other Problems
- 2Reset the Usage Counters
- 3Save Scanned Documents on Your Computer
- 4How to identify your Operating System (OS).
- 5Document Jam
- 6Replace the Separation Pad
- 7Load Documents
- 8Error and Maintenance Indications
- 9What is Remote Setup?
- 10Clean the Sensors
- 11The scanning speed is slow when scanning from my machine. (Windows)
- 12Replace the Pick Up Roller
- 13Clean the Scanner and Rollers
- 14Load a Plastic Card
- 15Load Standard Size Documents
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Reset Your Brother Machine
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Check the firmware version.
- 20Load Business Cards
- 21Update the Driver or Firmware for your Brother machine
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Load Documents Longer than Standard Size
- 25Card Jam
- 26Set Up the Brother Machine Using Remote Setup (Mac)
- 27Where can I download Brother iPrint&Scan application for Mac?
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Uninstall the Brother Software and Drivers (Windows)
- 30Set Up the Brother Machine Using Remote Setup (Windows)
- 31Open the Control Panel (For Windows)
- 32Acceptable Documents
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 35Change the brscan5 scan settings using XSane (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Scan Using Bus Power Mode
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Uninstall the drivers. (macOS 10.14 - macOS 12)
- 40Configure the Scan to Email Feature (Linux)
- 41Delete a network scanner entry. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 44Command List of brscan. (Linux)
- 45Change the General Settings Using Remote Setup
- 46Check Supplies Replacement Cycle
- 47Uninstall the drivers. (macOS 13 or greater)
- 48Check the Serial Number
- 49Scan using XSane or GIMP (Linux)
- 50Uninstall the scanner driver. (Linux)