FAQs & Troubleshooting
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1.
Replace the Separation Pad
2.
Document Jam
3.
Scanning and Other Problems
4.
Reset the Usage Counters
5.
What is Remote Setup?
6.
How to identify your Operating System (OS).
7.
Update the Driver or Firmware for your Brother machine
8.
Save Scanned Documents on Your Computer
9.
Load a Plastic Card
10.
Load Business Cards
11.
I cannot save a file downloaded from the Brother support website (For Windows)
12.
Error and Maintenance Indications
13.
Load Documents
14.
Clean the Scanner and Rollers
15.
Clean the Sensors
16.
Replace the Pick Up Roller
17.
Scan a document using Brother iPrint&Scan. (Windows, macOS)
18.
Load Standard Size Documents
19.
The scanning speed is slow when scanning from my machine. (Windows)
20.
Where can I download Brother iPrint&Scan application for Mac?
21.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
22.
Reset Your Brother Machine
23.
Set Up the Brother Machine Using Remote Setup (Mac)
24.
Load Documents Longer than Standard Size
25.
Scan Using Bus Power Mode
26.
Check the firmware version.
27.
Download a file from the "Downloads" section and save it to Windows 8 computer.
28.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
29.
Uninstall the Brother Software and Drivers (Windows)
30.
Card Jam