FAQs & Troubleshooting
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163 Results
- 1Printing is not possible. (USB connection)
- 2Where can I download the latest P-touch Editor for Mac?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 6When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Can I print from any software other than P-touch Editor? (for Windows)
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 17While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 18The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 19Where can I find my Brother printer's serial number?
- 20How to open the Devices and Printers window
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22I can no longer print from my computer, even though I was able to print previously.
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 25The paper settings specified from the server computer are not reflected on the client computer.
- 26How do I transfer label templates with P-touch Transfer Express?
- 27How is the print head cleaning cassette used?
- 28The fabric tape became detached after washing.
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 31(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 32Installing the LPR driver and CUPS wrapper driver (Linux®)
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37How to identify the printer's firmware version
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39Why do stripes appear on my label?
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42The top and base layers of the laminated tape are misaligned.
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48Adding a custom media size for continuous tape / roll (Linux®)
- 49The tape got jammed or stuck in the printer.
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?