FAQs & Troubleshooting
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PT-9700PC
164 Results
1.
How do I transfer label or slip templates?
2.
Where can I download the latest P-touch Editor for Mac?
3.
How do I transfer label templates with P-touch Transfer Express?
4.
Can I print from any software other than P-touch Editor? (for Windows)
5.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
6.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
7.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
8.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
9.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
10.
Printing is not possible. (USB connection)
11.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
12.
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
13.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
14.
I cannot save a file downloaded from the Brother support website (For Windows)
15.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
16.
Printing is not possible. (P-touch Editor5.3 for Mac)
17.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
18.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
19.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
20.
Where can I find my Brother printer's serial number?
21.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
22.
How is the print head cleaning cassette used?
23.
How to identify your Operating System (OS) for Windows or Mac
24.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
25.
(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
26.
(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
27.
(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
28.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
29.
How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
30.
Printing is not possible. (P-touch Editor 5.0 for Mac)