FAQs & Troubleshooting
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83 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2When I press the print key, the power turns off.
- 3Where can I find my Brother printer's serial number?
- 4Printing is not possible. (USB connection)
- 5How do I change the size of the characters?
- 6How to identify your Operating System (OS) for Windows or Mac
- 7How do I print vertically?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 10The tape got jammed or stuck in the printer.
- 11How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 13How do I add a new line?
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How do I reset the machine to the default settings?
- 18When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 19How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 20Can my printer use TZ/TZe tapes?
- 21Why doesn't my machine turn on when Power key is pressed?
- 22The driver downloaded from the website cannot be installed.
- 23How to open the Devices and Printers window
- 24How do I uninstall the printer driver?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26How to delete the registry information and files related to the printer driver
- 27How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 28How do I create name badges by joining "First Name" and "Last Name" fields together?
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30How do I type an uppercase letter?
- 31Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 32"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 33The top and base layers of the laminated tape are misaligned.
- 34How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 36When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 37How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 38Can I directly operate my printer from a self-developed application software and print a label?
- 39How do I type accented characters?
- 40How do I type symbols?
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 43The label is not cut automatically. Why?
- 44How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48The fabric tape became detached after washing.
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)