FAQs & Troubleshooting
![]() |
Popular |
122 Results
- 1How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 2How do I turn the printer off?
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5How do I connect the printer and my mobile device via Bluetooth®?
- 6Where can I find my Brother printer's serial number?
- 7Printing from a Windows PC or Mac
- 8Printing from an Android™ device
- 9The side margins are incorrect.
- 10Installing the software
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12How do I transfer templates to the printer?
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 15Using the Printer Setting Tool (for Windows)
- 16How to identify the printer's firmware version
- 17This printer is not detected when establishing a Bluetooth® connection.
- 18What Android™ mobile application can I use?
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20The print quality is poor, and the image is too light or dark.
- 21Using the Printer Setting Tool (for Mac)
- 22When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 23When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 24I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 25How to connect to a DC power outlet (optional)
- 26How to charge the rechargeable Li-ion battery
- 27How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30Uninstalling the printer drivers (Linux®)
- 31How to insert paper
- 32How to identify your Operating System (OS) for Windows or Mac
- 33I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 36I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 37I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How do I transfer label templates with P-touch Transfer Express?
- 41The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 42Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 43Printing is not possible. (USB connection)
- 44How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46How to delete the registry information and files related to the printer driver
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 49The latest printer driver was successfully installed, but the driver did not update correctly.
- 50Using the Device Settings (for Windows)