FAQs & Troubleshooting
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121 Results
- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2How do I turn the printer off?
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6Printing from a Windows PC or Mac
- 7How do I transfer templates to the printer?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 13Printing from an Android™ device
- 14Printing is not possible. (USB connection)
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17What Android™ mobile application can I use?
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Paper does not move through the printer even though the motor is running.
- 20When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 21The latest printer driver was successfully installed, but the driver did not update correctly.
- 22How do I connect the printer and my mobile device via Bluetooth®?
- 23Using the Device Settings (for Windows)
- 24How do I clean the platen roller?
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26Where can I find my Brother printer's serial number?
- 27Using the Printer Setting Tool (for Mac)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29The print quality is poor, and the image is too light or dark.
- 30When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 31I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 32The side margins are incorrect.
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34How to charge the rechargeable Li-ion battery
- 35How do I transfer label templates with P-touch Transfer Express?
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38Installing the software
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41How to install Brother software on a computer not connected to the Internet
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44The paper is jammed in the printer.
- 45How to connect to a DC power outlet (optional)
- 46The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 47How do I switch to and use the mass storage mode?
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)