FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Load paper in the paper tray
- 7One or more of my colors are not printing (blank). What can I do?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11How do I know which side up my photo paper should be in the tray?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13What is Brother iPrint&Scan?
- 14I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17What driver package format is supported by my Linux distribution?
- 18Change the number of times my Brother machine rings before it answers.
- 19The printer status is Offline or Paused.
- 20Paper Jam
- 21Replace Ink
- 22Set up your Brother machine on a wireless network.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24How to identify your Operating System (OS).
- 25Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 26Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Load photo paper into my machine.
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31Wireless Setup Assistant
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37How do I load envelopes into my machine?
- 38Enable the Brother machine's network interface.
- 39Delete print jobs from the print queue.
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 46Configure a cover page for PC-FAX.
- 47Scan and save a document in PDF format (Scan to File)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?