FAQs & Troubleshooting
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280 Results
- 1Replace Ink
- 2(Video) Load A4/Letter paper
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Paper Jam
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Check the Print Quality
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 11One or more of my colors are not printing (blank).
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Reset Your Brother Machine
- 14(Video) Install Ink Cartridges
- 15Ink Low
- 16Cannot Detect
- 17The printer status is Offline or Paused.
- 18Clean the Print Head from Your Brother Machine
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20(Video) Set up your Brother machine
- 21Brother iPrint&Scan cannot find my Brother machine (macOS)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Print both sides of paper or a booklet automatically
- 24Load envelopes
- 25Telephone Line Interference/VoIP.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28(Video) Unpack your Brother machine
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30How to identify your Operating System (OS).
- 31Load Documents in the Automatic Document Feeder (ADF)
- 32My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Cover is Open
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39What is Brother iPrint&Scan?
- 40Add your Brother machine with AirPrint (macOS)
- 41Set up your Brother machine on a wireless network.
- 42Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 45Print as a Poster (Windows®)
- 46Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 47Unable to Scan / Scan Unable
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Change the printer driver settings (Windows/macOS)
- 50Change the Print Setting Options When Having Printing Problems