FAQs & Troubleshooting
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403 Results
- 1Change or delete an existing Shortcuts you have programmed for fax, copy and scan settings
- 2While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 3Set my most frequently used fax, copy, and scan settings as Shortcuts
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Paper Jam (With Video Instructions)
- 9Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 10Load paper in the paper tray.
- 11Load envelopes into my machine
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 16Can I print from or scan to Android™ Smartphone?
- 17The scanner cover support has come off. (With Video Instructions)
- 18The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 19Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 20Easy Scan to E-mail
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23What is Brother iPrint&Scan?
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Where can I find the ink cartridges for my new Brother machine?
- 26When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28What is the recommended paper?
- 29Set the Time Zone
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33How do I adjust my Brother machine's tray use for faxing?
- 34The printer status is Offline or Paused.
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36Use voice mail on the same line as my Brother machine.
- 37Configure and use the Scan to E-mail Server feature.
- 38Open the "Scanners and Cameras" and Properties.
- 39Install Starter Ink
- 40Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 41Change the number of times my Brother machine rings before it answers.
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44I cannot make borderless prints.
- 45Store Speed Dial numbers on my Brother machine for easy dialing.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 49Printing/ Scanning with a mobile device
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?