FAQs & Troubleshooting
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359 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I load paper?
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Replace Ink
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Change the printer driver settings (Windows/macOS)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Paper Jam
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12Make copies using my Brother machine.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Document Jam
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21The printer status is Offline or Paused.
- 22Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 23Ink Absorber Full
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26Improve poor print quality.
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot start ControlCenter4.
- 31Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 32Can I print from or scan to Android™ Smartphone?
- 33Ink Low
- 34Scan and save a document in PDF format for Windows (Scan to File)
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Load envelopes into my machine
- 39Combine multiple scanned documents into a single file with PaperPort™
- 40Delete numbers stored in my Brother machine's Caller ID History.
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 44Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 45The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 46"Offline" appears on the Status Monitor.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?