FAQs & Troubleshooting
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324 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4What is Brother iPrint&Scan?
- 5Can my Brother machine print a report to verify a fax I sent was received?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 13Can third party ink be used to refill the ink cartridges?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15Where can I get FaceFilter Studio and what can I do with this application?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Can I use voice mail on the same line as my Brother machine?
- 18Replace Ink
- 19I'm using MagicJack and am having problems sending or receiving faxes.
- 20How do I load envelopes into my machine?
- 21Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 22Why doesn't the machine answer when receiving a call?
- 23Load paper in the paper tray
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25How to identify your Operating System (OS).
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27Which E-mail packages are compatible with ControlCenter3?
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29How do I know which side up my photo paper should be in the tray?
- 30Set up your Brother machine on a wireless network.
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Can I use AirPrint with my Brother machine?
- 34When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 35Where do I find manuals for my Brother machine?
- 36Why is it necessary for my machine to go through regular cleaning cycles?
- 37I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39What is Distinctive Ring and how do I program it?
- 40"Offline" appears on the Status Monitor.
- 41Send a fax
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43Protect your Brother machine against unauthorised access over the network
- 44Where can I find the ink cartridges for my new Brother machine?
- 45How do I send the same fax to multiple fax numbers? (Broadcasting)
- 46Where is the USB port on the machine?
- 47I am experiencing problems sending a fax.
- 48Where can I find my Brother machine's serial number?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50One or more of my colors are not printing (blank). What can I do?