FAQs & Troubleshooting
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349 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4How to identify your Operating System (OS).
- 5Scan using XSane or GIMP (Linux)
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7My printed documents are missing black.
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Pre-Required Procedures (Linux)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15What is Brother iPrint&Scan?
- 16Scan and save a document in PDF format (Scan to File)
- 17Replace Ink
- 18Load paper in the paper tray
- 19Set up your Brother machine on a wireless network.
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22How do I load envelopes into my machine?
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Protect your Brother machine against unauthorised access over the network
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30How do I factory reset the network settings?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34How do I know which side up my photo paper should be in the tray?
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Load legal size paper in the paper tray.
- 39I cannot remove red-eye.
- 40Is my Brother machine compatible with Windows Vista?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42My printed documents are missing colors.
- 43Scan a document in Mac OS X 10.6.
- 44When I print, the pages are smudged with ink. What should I do?
- 45Where is the USB port on the machine?
- 46Paper Jam
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48Why doesn't the machine answer when receiving a call?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Uninstall the scanner driver. (Linux)