FAQs & Troubleshooting
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- 1Setup and use Brother PC-FAX receiving
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5REPLACE DRUM
- 6Curled (video instructions available)
- 7Replace Toner
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Page skewed
- 14What is Brother iPrint&Scan?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17Curled
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 22Black toner marks across the page
- 23I cannot start ControlCenter4.
- 24Curled or wavy
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Print on envelopes, labels, or thick paper from the manual feed slot.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28How to identify your Operating System (OS).
- 29Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31No Paper
- 32Wrinkles or creases
- 33White lines, bands or ribbing across the page
- 34All black
- 35Toner Low or Prepare New Toner Cartridge
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37JAM INSIDE
- 38Turn the Toner Save mode on or off
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Check Connection
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43What is Toner Continue Mode?
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45I'm using MagicJack and am having problems sending or receiving faxes.
- 46Poor fixing
- 47Toner specks
- 48Reset the network settings to the factory default (video instructions).
- 49Ghost
- 50Cover is Open