FAQs & Troubleshooting
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274 Results
- 51"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 52I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 53Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 54The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 55NO TONER
- 56Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 57Scan multiple pages into one file instead of each scan being saved as a separate file.
- 58I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 59Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 60Wrinkles or creases
- 61Faint
- 62Black lines down the page
- 63All black
- 64Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 65Print from a computer using Print Profiles.
- 66Print a web page from iPrint&Scan when using an Android™ mobile device.
- 67The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 68Scan Unable
- 69I cannot print from my computer via USB.
- 70Drum Stop
- 71Set up my Brother machine to forward the received faxes to another location.
- 72I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 73When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 74How do I know which Receive Mode to select?
- 75When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 76What is the recommended paper?
- 77I cannot scan via USB. (Mac OS X)
- 78Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 79White spots or black spots at 94 mm (3.7 in.) intervals
- 80JAM TRAY 1
- 81I am experiencing problems sending a fax.
- 82Black toner marks across the page
- 83White lines across the page
- 84I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 85I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 86Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 87Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 88Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 89Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 90Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 91Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 92CARTRIDGE ERROR
- 93TONER ENDED
- 94Clean the paper pick-up roller (video instructions available)
- 95I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 96Drum Error (Drum!)
- 97How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 98Drum End Soon
- 99Envelope creases
- 100Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?