FAQs & Troubleshooting
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311 Results
- 1Clear the paper jam or printer jam.
- 2How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Pre-Required Procedures (Linux)
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I still receive faxes or calls when the machine is switched off?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15Change the printer driver settings (Windows/macOS)
- 16Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 17Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20How do I factory reset the print server?
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25What is Distinctive Ring and how do I program it?
- 26Can I reduce the size of a received fax on this machine?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Delete print jobs from the print queue.
- 30Discover the MAC address of the Brother network card
- 31I'm using MagicJack and am having problems sending or receiving faxes.
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Where is the USB port on the machine? I can't find it on the back of the unit.
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37I'm using Macintosh®. What are the settings in the Scanner window used for?
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41I am having issues with the paper feed. What can I do?
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44How do I know the current network configuration?
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 46I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 49How do I clear Machine Error 46?
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options