FAQs & Troubleshooting
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150 Results
- 1While writing data to the memory card in the media slot, the status dialog box has not been updated. It appears to have frozen. What's happening?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5How to identify your Operating System (OS).
- 6Functions supported in the Windows 7 built-in drivers
- 7How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 8Delete print jobs from the print queue.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Change the printer driver settings (Windows/macOS)
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 25I'm using Macintosh®. What are the settings in the Scanner window used for?
- 26Cannot print after a Windows 10 update (June 2020)
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30What is Distinctive Ring and how do I program it?
- 31Can I reduce the size of a received fax on this machine?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 35I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37I cannot print from my computer via USB.
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Can I confirm that the FAX was sent correctly?
- 42I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 43Verify if the Brother machine has a dial tone
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47What is the Network Shared printing?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 49The printer status is Offline or Paused.
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?