FAQs & Troubleshooting
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118 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2I cannot install the Windows driver.
- 3How to connect the printer to your computer (for Windows)
- 4Using the CommTool (for Windows)
- 5The left or right side of the label is not printed correctly.
- 6How to adjust the cut position (For Windows)
- 7Enable or disable Bluetooth Low Energy (BLE)
- 8How to install the Windows driver via Wi-Fi®/ wired network
- 9Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 10How to execute the printer configuration (Self-test) to debug
- 11How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 12Printing is not possible.
- 13How to set the Direct Thermal or Thermal Transfer Print Methods
- 14How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 15How to update the firmware
- 16The printing position of small label is incorrect.
- 17The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 18The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 19How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 20How to install the External Roll Holder (Optional)
- 21How to transfer the print programs or templates using FBPL commands
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 24How to add a new stock from the Seagull driver
- 25The time on the printer is incorrect.
- 26How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 27The label is skipped when printing.
- 28How to reset the printer settings by directly operating the printer
- 29How to load the Ribbon
- 30How to load the Media
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32The label wraps around the platen roller when using the cutter.
- 33Can I use a 38.1 mm (1.5") paper core?
- 34How to change the printer code page
- 35How to update firmware to all printers on the same subnet at the same time
- 36The power indicator does not light.
- 37When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 38The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How to identify your Operating System (OS) for Windows or Mac
- 41I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 42How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 43I cannot connect my machine to the wireless network.
- 44The print quality is poor.
- 45How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 46The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 47How to change the speed and density in BarTender
- 48Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 49How do I reset Wi-Fi® setting?
- 50I can no longer print from my computer via Bluetooth®, even though I was able to print previously.