FAQs & Troubleshooting
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207 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 2What is Brother iPrint&Scan?
- 3The printer status is Offline or Paused.
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How do I clean the paper pick-up roller?
- 7Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 8How do I enable or disable the wireless network card on this printer?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Print on labels and envelopes from the MP tray.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can the network printer be setup both wired and wireless at the same time?
- 13How to identify your Operating System (OS).
- 14How do I factory reset the print server?
- 15How do I disable the APIPA protocol?
- 16Wireless Setup Assistant
- 17What kind of memory can I use?
- 18Print the Network Configuration List.
- 19The printed letters are slanted, positioned incorrectly.
- 20Replace the drum unit.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Protect your Brother machine against unauthorised access over the network
- 25The paper is skewed when it's printed.
- 26Can I print from DOS applications?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28I cannot connect my machine to the wireless network.
- 29Print a Printer Settings page.
- 30Can I print from or scan to Android™ Smartphone?
- 31Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Change the printer driver settings (Windows/macOS)
- 35How do I clear Jam Rear/ Duplex?
- 36How do I clear paper jams?
- 37What driver package format is supported by my Linux distribution?
- 38Discover the MAC address of the Brother network card
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41Uninstall the printer drivers (For Windows)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Can I use AirPrint with my Brother machine?
- 45Replace the toner cartridge
- 46How can I clean the inside of the printer?
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 50Printouts have a curl or wave.