FAQs & Troubleshooting
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137 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Functions supported in the Windows 7 built-in drivers
- 3What is a "Generic PCL Driver"?
- 4What can happen if the wrong paper is used in your machine.
- 5Print on both sides of the paper.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10Delete print jobs from the print queue.
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12How to identify your Operating System (OS).
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The printer status is Offline or Paused.
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18Change the printer driver settings (Windows/macOS)
- 19I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 20Printouts have a curl or wave.
- 21What is the printable area per page?
- 22I cannot print from my computer via USB.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24My Brother machine misfeeds paper.
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26What kind of paper can I use?
- 27I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29What is the recommended paper?
- 30What driver package format is supported by my Linux distribution?
- 31To install the printer driver easily using a tool. (Linux)
- 32How do I check the driver version in Windows® (PCL Printer Driver)?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35How do I clean the corona wire of the drum unit?
- 36Uninstall the printer drivers (For Windows)
- 37The printed letters are slanted, positioned incorrectly.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Pre-Required Procedures (Linux)
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43None of the LEDs illuminate.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Can I buy any MICR toner?
- 46Replace the toner cartridge.
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50Uninstall printer drivers (Linux)