FAQs & Troubleshooting
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131 Results
- 1The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot update the firmware.
- 12What do the LED indications mean?
- 13What can happen if the wrong paper is used in your machine.
- 14What is the recommended paper?
- 15How do I clear paper jams?
- 16Open the Control Panel (For Windows)
- 17I cannot print from my computer via USB.
- 18Change the printer driver settings (Windows/macOS)
- 19The printer status is Offline or Paused.
- 20Replace the toner cartridge
- 21My Brother machine misfeeds paper.
- 22How can I clean the corona wire of the drum unit?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Replace the drum unit.
- 26Delete print jobs from the print queue.
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 31How can I change the printer settings?
- 32How do I print a Test page?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 35What is the printable area per page?
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37Drum Life End Soon
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is the difference between the toner cartridge and the drum unit?
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41Does NC-2200w work with Windows Vista?
- 42After I installed Sun JavaVM, some applications will not work correctly.
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What kind of paper can I use?
- 45Printouts have wrinkles or creases.
- 46How can I activate/deactivate the Toner Save Mode?
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49Uninstall printer drivers (Linux)
- 50What is the Network Shared printing?