FAQs & Troubleshooting
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- 1Tutorial videos on how to use the machine [Video instructions]
- 2The App shows the message "No Supported Machines Found".
- 3Stitches are skipped
- 4Fabric puckers
- 5Using the embroidery needle plate cover
- 6How do I Play the Tutorial Video?
- 7How do I adjust thread tension for embroidering?
- 8How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 9How to Change Embroidering Order (My Connection) [Video]
- 10Machine does not start to sew.
- 11Combination of fabric, thread and needle
- 12Upper thread breaks.
- 13How to adjust the thread tension
- 14How do I hoop the fabric in the embroidery frame?
- 15How do I adjust a stitch width or length?
- 16How do I Play the MPEG-4 (MP4) Videos?
- 17The fabric feeds in the opposite direction.
- 18How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 19The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 20How to use the stitch pattern explanation function.
- 21Basic procedure to sew stitches
- 22The handwheel feels sluggish when it is turned.
- 23Tips for sewing thick fabrics
- 24How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 25How to embroider an appliqué pattern [Video instructions]
- 26Data cannot be saved to the machine
- 27The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 28Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 29The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 30The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 31About the threads and the bobbin case when embroidering
- 32The machine does not make stitches
- 33High-pitched sound while sewing
- 34The needle contacts the needle plate.
- 35Embroidery pattern does not sew out correctly.
- 36How do I retrieve the embroidery pattern from the machine’s memory?
- 37How do I save the embroidery patterns in the machine’s memory?
- 38How to use the Candlewicking Foot. (Optional accessory : SA193 / F068) [Video instructions]
- 39How to use the Straight Stitch Foot. (Optional accessory : SA167 / F042N, SA108 / F011N) [Video instructions]
- 40How to use the Walking Foot. (Optional accessory : SA140 / F033N, SA107 / F034N, SA169 / F050N, SA188 / F062, SA132 / F016N) [Video instructions]
- 41How do I remove or attach the presser foot holder?
- 42How to use the Advanced Monogramming foot "N+" (Optional accessory : SA216 / F087 / F087AP) [Video instructions]
- 43Introducing Brother My Design Snap application
- 44"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 45Cannot lower the presser foot with the presser foot lever
- 46Machine does not operate.
- 47Stitch pattern does not turn out
- 48Tips for sewing thin fabrics
- 49How to use the Braiding Foot. (Optional accessory : SA141 / F021N) [Video instructions]
- 50How to use the Stitch Guide Foot. (Optional accessory : SA160 / F035N) [Video instructions]