FAQs & Troubleshooting
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236 Results
- 1Check the IP addresses of your PC and the Brother machine
- 2"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot print from my computer via USB.
- 7Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 8Change the printer driver settings (Windows/macOS)
- 9Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 10What is the difference between the toner cartridge and the drum unit?
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13The printer status is Offline or Paused.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Scan a document in Windows 8 and Windows 10.
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The machine does not print anything.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22What is the BRAdmin Professional software used for?
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 25I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29How to identify your Operating System (OS).
- 30Can I print from or scan to Android™ Smartphone?
- 31Why doesn't the machine answer when receiving a call?
- 32I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34What driver package format is supported by my Linux distribution?
- 35Set up my Brother machine to forward the received faxes to another location.
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38What can happen if the wrong paper is used in your machine.
- 39Verify the Brother machine connected to the Wired Network (For Windows)
- 40Delete print jobs from the print queue.
- 41When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 42I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 43I'm using MagicJack and am having problems sending or receiving faxes.
- 44Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 45How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 46The paper is skewed when it's printed.
- 47What is a "Generic PCL Driver"?
- 48I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 50Pre-Required Procedures (Linux)