FAQs & Troubleshooting
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157 Results
- 1Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 2When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 3When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Change the printer driver settings (Windows/macOS)
- 6I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 7What is Distinctive Ring and how do I program it?
- 8When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9The paper is skewed when it's printed.
- 10How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12How to identify your Operating System (OS).
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Can I print from or scan to Android™ Smartphone?
- 17I'm using MagicJack and am having problems sending or receiving faxes.
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 20Delete print jobs from the print queue.
- 21Stop my Brother machine from automatically redialing a busy number.
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23How do I dial One Touch and Speed Dial numbers?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25Can I confirm that the FAX was sent correctly?
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27Change or delete a Group stored at a One Touch/Speed Dial.
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29The printer status is Offline or Paused.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31My FAX/MFC will not Dial. Why?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35What driver package format is supported by my Linux distribution?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 38My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Set up my Brother machine to forward the received faxes to another location.
- 41"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 42The machine does not print anything.
- 43I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 44Why doesn't the machine answer when receiving a call?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47What are the various reports available on my fax machine and how do I print them?
- 48Can I reduce the size of a received fax on this machine?
- 49Replace the toner cartridge.
- 50Pre-Required Procedures (Linux)